Sign in to your Emartway Account, click on “My Account” from bottom.

Select the “My Order” section and click on the View all.

Choose the item you want to return and click on “initiate return”

Please select your desired refund method.

Fill in the Return Form along with the available return options (pickup/drop-off)

            **Selecting otherwise, might result in return cancellation

Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.

Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Emartway Return Acknowledgment paper and reserve it for future reference.

Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.